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Have Questions?

Many of the most common inquiries are addressed in our FAQ section on the website.

Regarding return or 30-day guarantee, or shipping - check out our Customer Policies section.

For anything not covered, feel free to get in touch! 

Please use the contact form below to connect with us or email us at info@thesashbag.com. Our commitment is to reply to emails within 24-48 hours, during business hours. If you do not hear from us in 48 hours, please check your spam/junk folder. 

Customer Service Hours

Monday through Friday from 9:00 a.m. - 5:00 p.m (Pacific Time)

 (877) GET-SASH 


Buy now, pay later

Choose ShopPay at checkout to break up your purchase in interest-free payments.

30-day guarantee

We promise you will love your bag! If not, you have 30 days to return it in new condition.

customer care

Our customer service team is pretty famous for taking really good care of our customers.

Try at home before you pay!
Pay $0 today.
At checkout, we'll temporarily place an authorization hold on your card but won't charge you anything.
Trial
Your trial starts upon the items' arrival. Comfortably try them at home and send us back the items you don't want.
Pay
Pay for what you keep
Upon the return of your unwanted items (in new condition, with tags), we will only charge you for the items you choose to keep.
*During an authorization the money is still in your account
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