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Frequently Asked Questions

Q: Why are the bags so heavily discounted?

A:  While there could be a variety of reasons, the most common is that the bag has slight imperfections.  Whether it is odd distressing marks on the leather that didn’t quite pass our quality control measures, missing zipper pulls, or simply previously used-- the bags will have slight imperfections but are still functional.  Sometimes, we also put close-outs, “last of their kind”, or brand new overstock bags in the sale as well. It’s a great way to get a last chance bag that’s no longer in production and at a discount too!  


Q:  Do bags sold on have the same warranty as a full priced Sash?  

A:  Sash bags purchased through & CommentSold carry a limited manufacturers warranty which varies by style. Bags with the designation of LTP (less than perfect) do not come with a warranty. When purchased via a live sale at the heavily discounted price, it comes with the understanding that the bag may have slight imperfections. Personal preference returns are not allowed for live sale purchases- all items are final sale only.  

Q:  If I confirm a purchase for a Sash earlier in the sale and then later on was able to also obtain one that I wanted more-- can I just get a refund for the ones I decided I didn’t want?  

A: and CommentSold sales are final sale only-- even when it’s during or immediately after the sale.  The reason for this is a matter of fairness.  A lot of the bags featured in these sales are limited edition and so there are a lot of people trying to get their hands on them.  When they are purchased in the sale, they are no longer available to anyone else. If you then decide that you just want something else or you purchased four, and only want three of your choices-- well, that’s someone who missed out on purchasing the Sash that you’ve now decided you don’t prefer.  Since we are all here to have a good time and get some great deals, please be respectful of other shoppers. If you aren’t absolutely sure you want it, don’t confirm the purchase so that others who may really be vying for that bag have a fair shot at it as well :)  

Q: I have bought several items in the sale-- can I combine shipping and receive a refund?  

A: and CommentSold charge a processing fee that is not a simple shipping charge.  The processing fee is per item and helps cover the costs for processing the credit card, some shipping costs, packaging, the use of the forum and processing.  As the bags are already heavily discounted, we do not offer refunds for combined shipping--even if we choose to combine them when the order is being processed.  

Q: Can I have it sent to a different address than what's in my profile?  

A: Any address change or request regarding where purchases will be sent and/or arrangements for store pickup needs to be made prior to the sale. After the sale is over, we will be sending to the address on file.  

Q: I did not realize the bag I purchased was only available in the US, and I'm in Canada.  Can I cancel? 

A:  During the sale, we make it clear before each product is up for purchase whether it is in the US, Canada, or if it's available in both countries.  It is the responsibility of the customer to remain aware of this as all sales are final.  Please note that all prices are in USD (no matter which country they fulfill from) and if it's coming into Canada from the US, it will be subject to customs/duties charges at delivery which vary depending on your regional government.  We do not charge taxes when coming from the US, so you are not being double-taxed.  If you are concerned about the possibility of extra charges, we recommend purchasing only products that are available to fulfill from Canada.  

Q: When will I receive my bag I purchased in the sale?

A:  Given the heavy discounts on and CommentSold purchases, they do not offer the same turnaround time for shipping as orders placed on our regular website.  Please allow an additional 7-10 days for processing.  While most will ship before that time frame, during especially busy times-- our regular website and full priced items take priority for shipping.  Thank you in advance for your understanding. & CommentSold Customer Policies


When purchasing an LTP (less than perfect) Sash from or CommentSold, the customer is acknowledging their understanding that the bags are sold with heavy discounts due to slight imperfections. For this reason, they do not qualify for refunds or exchanges. We do quality check the bags thoroughly for issues before they are available for sale. Returns due to personal preference are not eligible for refund nor exchange. The 30 Day Guarantee does not apply.