Frequently Asked Questions
We have a 30-day “love it or return it” guarantee. If you don’t love it, you can exchange it or return to request a refund. We also have a six-month manufacturing guarantee. If a button pops off or a zipper breaks, we will fix it, even if it’s six months from now! For more information on this, see our Customer Policies page here. Clearance items and any bags sold on live sales are not covered under the 30 Day return personal preference policy and come with a limited warranty.
We are excited to offer ShopPay as a payment option. This allows customers to pay for a purchase over four equal installments, due every two weeks. Your order will ship right to you after the first payment is processed. ShopPay is a separate company from Sash and so inquiries about your ShopPay account will need to be addressed with them directly.
Everybody loves a deal! The best way to stay on top of our special sales and discounts is to sign up for our newsletter and text updates on our website. When you sign up, we will send you discount codes for 10% off and free shipping! Other ways to get the inside scoop on exclusive offers include following us onFacebook and Instagram. If you really want to be connected and to have a some fun too, join our Sash Community on Facebook.
We do, actually! We hold frequent "live" online sales on our main Facebook page. Be sure to follow us on Facebook and join our Community group to be informed of sales. There are plenty of opportunities to get your hands on a used or “less than perfect” bag (even some that are last of their kind, closeout, and clearance that are no longer on our website). These bags are sold at a discount due to slight imperfections and so carry a limited warranty. But if you’re looking for a deal, this is a great place to find one!
Sash Group, Inc. is based out of San Diego, California, and all of our products ship from the United States. When you order the bag from another country, you will incur international shipping charges that may be quite high. When ordering domestically, purchases are subject to taxes. Items purchased in the US and shipped to other countries are subject to customs and duties. When ordering internationally and importing goods, they are subject to customs/duties. Each country and region assesses these fees. Sash does not impose nor profit from these charges. It’s also not possible for us to know what charges you will incur. We do not charge taxes on our international orders however from the US, so you are not being double taxed.
The bulk of our business is right here on our website. We also have limited styles available on Amazon.
We can only honor our 30-day guarantee and warranty for Sash Bags purchased directly through us on our website (here) and our official Amazon page. Please be careful when shopping from third party sellers.
We know that is an option that some people chose. However, purchasing directly from us means your Sash Bag is eligible for the 30-day return policy and the six-month warranty. When purchased from a third party (other than from our Amazon stores), the warranty is void. When you buy directly from our website, you have the reassurance that if a zipper breaks, or stitching is loose, or a snap isn’t holding, we’ve got you covered. There’s a bit of truth in that “you get what you pay for” and with our level of quality and that kind of a guarantee, it’s worth the little bit extra to have that peace of mind.
As the Sash Bag is patented, duplication in any form is a no-no! So, if you see a pattern for sale, it most certainly is a scam. The design is a lot more intricate than most realize and while we have seen many (rather comical) attempts, there are several features to the Sash that are not easily duplicated. The design itself has been through years of modifications based on real-world research and a lot of trial and error. There are no authorized knock-offs or licensees. We highly recommend only purchasing directly from us. That way you’re protected by our warranty against manufacturing defects.
You can contact us through our contact page! We will be happy to assist you.
Product Care and Features
We recommend that you treat your Sash with a product that will protect it from stains and moisture if your lifestyle or climate calls for it. It is not a requirement that you treat your bag, but we recommend it as normal wear and tear is not covered under warranty, and our customers wanted to know the best way to care for their Sash and keep it in the best condition possible. Different people have varying levels of usage and there are many different climates and environments, so it's hard to say whether pre-treating is absolutely necessary. Should you decide to treat your Sash bag, we suggest the following:For leather: We use, recommend, and sell(here) Leather Honey Leather Conditioner to keep it your leather Sash supple and soft. It can be used alone or mixed with a cream shoe polish for color touch ups. Angelus Water & Stain Repellent, which is actually good for both leather and cloth! To darken the color of your genuine leather Sash, our manufacturer also recommends mineral oil. Be sure to always use a clean and very soft cloth to protect the finish and dye of the leather.
For faux leather: We recommend spot cleaning as needed with cold water and a mild liquid soap. DO NOT use an abrasive cloth or sponge as it will damage the faux leather finish.
For cloth: We recommend spot cleaning as needed with cold water and a mild liquid soap.It's not a requirement but occasionally treating with a fabric protector/ stain repellant will help insure your bag stays in its best condition possible. Do not machine wash.
Yes, they are fully adjustable to fit all shapes and sizes. In rare cases we have to add an additional strap to elongate it, but, so far, it’s worked for everyone! It adjusts typically from 25-30 inches in length from shoulder to top of the waist diagonally. Extra straps are based upon availability as we do not carry them for every style. To inquire about extra straps for your style, please email firstname.lastname@example.org
Yes! We have included RFID protection in the lining of the bag so your information is safe from thieves! The protection is located on the card slots and we recommend using a RFID sleeve for passports.
Some bottle sizes will fit if the other pockets are lightly filled. If you want a water bottle on one side, move everything else to the other side of the bag to offset.
A Kindle Paperwhite will fit in a front pocket with a corner of the Kindle still showing at the top. Books and tablets are too large for the standard Sash.
For help with your specific water bottle, email our Sash Concierge, Cheri, at email@example.com
Yes, yes and YES! It’s amazing for travel. It fits a passport inside ANY of the pockets. Huge bonus - you don’t have to take it off! You can wear it on the plane, in a cab, on a bike, in a restaurant, even when you use the restroom. There’s no risk in losing it or having it stolen when it’s on your body. Plus, it’s compact enough to fit under a coat, sweater, or wrap to really keep it hidden.
That was actually done on purpose so your Sash bag lies flat against the hip. The goal is to remove bulk by stacking everything up the front and back of the bag, leaving the middle flat.
Absolutely! We have many men who love their Sash Bag!
Our faux leather is completely vegan! We also have special production runs of our woven Ikat prints and other cloth options. Colors and styles may vary, so if you see one you like, grab it before they sell out.
We use skins that are a byproduct of the meat industry where our bags are manufactured. The prepared leather is some of the highest quality, garment grade leather available. We are quite proud of our manufacturing and the integrity of our vendors.
Our bags are made in Chennai, India and Shenzhen and Guangzhou, China. Manufacturing a product that is very difficult to sew, using exceptional quality materials, while keeping the price reasonable (even offering multiple price points), meant traveling the world to find the best way to produce Sash bags. It wasn't just the price that concerned us, however. While we promote Sash Bags as a way for their wearers to treat themselves a little better, we also want to make sure that the people who make them are being treated just as well. In our search to find the best option for manufacturing, we made fair trade and labor practices the top priority. We met with factories in the US, Mexico, Korea, and Indonesia, and ended up aligning first with an amazing factory owner in India, Muralidharan Subramanian (his is the same factory that makes leather goods for Nordstrom). Their quality and reputation are impeccable and Chennai became our second home. More recently, we partnered with a manufacturer in China. This process was vetted personally by our founder, Nichole, and Muralidharan to ensure the highest quality product for you, and fair labor practices for everyone who touches a bag as it's produced. Read Nichole’s article on expanding our production to China.